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Why First Advantage

Our Customer Promise

Home > Why First Advantage Overview > Our Customer Promise

We Promise to Deliver

Fastest Turnaround Time Enabling Faster Time to Hire
Best Candidate Experience Best Applicant Experience
Global Leadership on a Global Platform Largest Global Capabilities
Leadership in Technology & Innovation Leading Technology & Analytics

The fastest turnaround time drives quick time-to-hire

  • 90% of screens delivered in 24 hours
    • 90% of Biometrics results within 24 hours  
      of receipt from lab
    • 90% of Verifications in less than three days
  • Six Sigma plus strategic process automation for operational excellence
  • Fast fill in of missing information

The best client care promotes our customers’ success 

  • Consultative, best practice account management  
    and industry-leading customer care 
  • Fast, accurate package setup and changes 
  • Real-time visibility into case status 
  • Simple, concise, accurate billing 
  • System availability: >99.5%

Being a great partner means being the easiest to work with 

  • Simple packages and pricing  
  • Flexible configurations for large-scale clients 
  • Short contracts that are easy to understand 
  • Fast account setup and changes

As the global leader offering the only truly international solution, we deliver technology, service, & support excellence 

  • Seamless support through integrated global, national and local account management and customer care 
  • International businesses supported by First Advantage subject matter experts, not subcontractors 
  • Built-in global compliance combined with personal local expertise

Our ground-breaking innovation powers industry-leading value for our customers 

  • Enterprise Advantage is the most comprehensive, integrated platform in the screening industry  
  • Insight Advantage offers multi-layered analytics  
    and drives meaningful insights  
  • Case Management provides the industry’s easiest on-demand access to screening cases, workflows and results  
  • Rich, robust APIs support fast, easy data access 
  • Contractor Advantage helps ensure compliance consistency for screening contractors and vendors 
  • The most extensive drug and fingerprint network helps ensure convenience for candidates and recruiters

Our Vision Statement


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