Our Customer Promise

We Promise To Deliver

  • Fastest Turnaround Time Enabling Faster Time to Hire
  • Best Candidate Experience Best Applicant Experience
  • Global Leadership on a Global Platform Largest Global Capabilities
  • Leadership in Technology & Innovation Leading Technology & Analytics

Enabling Fastest Time To Hire

  • 90% of screens delivered in 24 hours
  • 90% of Biometrics results within 24 hours of receipt from lab
  • 90% of Verifications in less than 3 days
  • Six Sigma plus strategic process automation for operational excellence
  • Fast fill in of missing information

Best Applicant Experience

Profile Advantage

  • The best mobile experience, on smartphones or tablets
  • Candidates can start and finish “on-the-go” when most convenient for them
  • Designed for ease of use and speed of completing applications in minutes, not hours
  • “Anytime, Anywhere” status checks let candidates know what’s happening at every step

Largest Global Capabilities

  • Seamless support through integrated global, national and local account management and customer care
  • International businesses supported by First Advantage subject matter experts, not subcontractors
  • Built-in global compliance combined with personal local expertise

Leading Technology & Analytics

  • Enterprise Advantage is the most comprehensive, integrated platform in the screening industry
  • Insight Advantage offers multi-layered analytics and drives meaningful insights
  • Case Management provides the industry’s easiest on-demand access to screening cases, workflows and results
  • Rich, robust APIs support fast, easy data access
  • Contractor Advantage helps ensure compliance consistency for screening contractors and vendors
  • The most extensive drug testing and fingerprint background check network helps ensure convenience for candidates and recruiters

Our Vision Statement

Deliver innovative solutions and insights that help our clients manage risk and hire the best talent.