Our Customer Promise
We promise to strive for the best possible solutions for our customers. Our aim is to deliver:
- Fastest Time to Hire
- Best Applicant Experience
- Largest Global Capabilities
- Leading Technology and Analytics
Enabling Fastest Time To Hire
- 90% of screens delivered in 24 hours
- 90% of Biometrics results within 24 hours of receipt from lab
- 90% of Verifications in less than 3 days
- Six Sigma plus strategic process automation for operational excellence
- Fast fill in of missing information
Best Applicant Experience
Profile Advantage
- The best mobile experience, on smartphones or tablets
- Candidates can start and finish “on-the-go” when most convenient for them
- Designed for ease of use and speed of completing applications in minutes, not hours
- “Anytime, Anywhere” status checks let candidates know what’s happening at every step
Largest Global Capabilities
- Seamless support through integrated global, national and local account management and customer care
- International businesses supported by First Advantage subject matter experts, not subcontractors
- Built-in global compliance combined with personal local expertise
Leading Technology & Analytics
- Enterprise Advantage is the most comprehensive, integrated platform in the screening industry
- Insight Advantage offers multi-layered analytics and drives meaningful insights
- Case Management provides the industry’s easiest on-demand access to screening cases, workflows and results
- Rich, robust APIs support fast, easy data access
- Contractor Advantage helps ensure compliance consistency for screening contractors and vendors
- The most extensive drug testing and fingerprint background check network helps ensure convenience for candidates and recruiters
Our Vision Statement
Deliver innovative solutions and insights that help our clients manage risk and hire the best talent.
